The Practice of Outsourcing: From Information Systems to BPO and Offshoring

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Mary C. Lacity, The Practice of Outsourcing: From Information Systems to BPO and Offshoring
Pa e M | July 21, 2009 | English | ISBN: 0230205410 | 288 pages | File type: PDF | 1,9 mb

This book presents a close look at the main developments in IT, business processes and offshore outsourcing. The authors study these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
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